The Zoom platform and its role in providing information services in light of the Corona pandemic

Abstract

Information services are directly concerned with helping the user to obtain the required information, by checking the information sources' websites that he is looking for, providing clear and correct answers to the beneficiary who needs a solution to a problem or an answer to a question in one of the areas. This is an information service, in addition to providing assistance to the beneficiaries In identifying some basic and sober references to a topic or defining it with a means of using a specific reference to reach an answer to an inquiry or solutions to a research problem.

In large and small cities, and due to the Corona pandemic, isolation measures have become easy and comfortable due to to technological developments and available programs such as the Zoom program, which enhances the possibility of working from home.

The research aims to highlight the role of modern software and communication technologies in general and the Zoom platform in particular in providing information services in light of the Corona pandemic and to enhance the knowledge deficiency in this subject by adopting the descriptive and analytical approach, by investigating and analyzing the researches and studies published in the Arab and foreign countries in this field and clarifying the field of relationship between the Zoom platform and information services in light of the Corona pandemic to solve the cognitive research problem and prove the research hypothesis which states that modern communication technologies in general and the Zoom platform, especially due to Corona virus and quarantine, have a positive role in providing activities, "meetings" and information services, even working and studying remotely. The study reached some conclusions that that enhance the research hypothesis.