Measuring Productivity and Analyzing the Factors Affecting It in the Technical Procedures Departments of Central University Libraries: A Comparative Study.

Abstract

This study aims to measure productivity and analyze the factors influencing it in the technical procedures departments of three central university libraries: the libraries of the University of Baghdad, Al-Mustansiriya University, and the Iraqi University. It also seeks to identify the productive role of technical services through aspects such as (productivity efficiency), (collaboration and teamwork), (satisfaction and resources), (administrative support and training), (time and resource management), (use of technology), and (service quality) in public university libraries in Baghdad from the perspective of their staff. Additionally, the study examines differences in the productive role of technical services in public university libraries in Baghdad based on staff age, educational qualifications, years of service, and university affiliation.

To achieve these objectives, the study employed a descriptive analytical approach, using various tools for data collection, including personal interviews, observation, and questionnaires. The study population consisted of staff members working in the technical procedures departments of these libraries. Various statistical methods were utilized, and the SPSS program was employed to analyze and interpret the results.

The study yielded several findings, most notably:

Measurement of overall productivity in the libraries under study revealed varying productivity levels. The central library of Al-Mustansiriya University ranked first with a high productivity ratio of 1.046 < 1 based on the standard.

The central library of the University of Baghdad (Jadiriyah) ranked last with a productivity ratio of 0.045 > 1, which is considered low according to the standard.

The study concluded with several recommendations, including:

Introducing a system of incentives, whether material or moral, to encourage staff to excel in performance and participate in the development of library services.

Employing additional specialized personnel to enhance the current team and reduce workload on staff.

Organizing regular training courses aimed at improving efficiency and enhancing the quality of technical services provided.